Getting started with GoZERO's services can be explained in 5 steps.
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- Service & Program Introduction
- Estimation & Approval
- Account & Service Location Setup
- Initial Invoicing, Payment Confirmation, & Container Delivery
- Introductory Pilot & Transition to Regular Services
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For special event services or non-standard services the process is similar with the exception of step 5 involving whatever unique support might be needed.
1. Service & Program Introduction
The first step in getting started with GoZERO services is to understand what the service does and does not include. We like to say, "If you can get it to our containers, we can take it from there." That is to say it's up to you to decide how you want to change on-site / in-house activities in order to "source separate" compostables in to our containers for servicing.
GoZERO does offer support, tips, and tricks for establishing a "get the compostables to the GoZERO containers" program, but ultimately that programing is up to customers to develop and maintain. The reliability of a well executed, customer support driven, food waste to composting disposal service upon which such programing can be built (i.e. everything that happens after the compostables are in GoZERO's containers) is what we take great pride in working hard to offer.
For a deeper dive into food waste to composting disposal services and programing check out these articles.
- How GoZERO's Routine Services Work?
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Compostability – What can (or can't) be composted?
GoZERO's Accepted & Prohibited Items Lists
2. Estimation & Approval
Once you've got a sense of how services work and have begun to think through how you may be able to adjust activities in order to fill GoZERO containers with compostables, it's time to figure out how much service you need. GoZERO has developed some relatively reliable methods for estimating service volumes (i.e. a container type and count estimate) and frequency needs, and while every situation is unique. Routine rollout cart based services are started with an introductory usage based pilot.
See this article for help estimating what you might need. With a service volume and frequency estimate a formal proposal can be created for review and approval before moving forward. Contact us with service volume and frequency estimates in order to get a proposal.
The proposal is typically used for internal budgeting and planning. Getting all the necessary approvals can take some time. However, making sure your organization knows what it's signing up for financially and from a programing/operations perspective is very important at this point.
For help figuring out how to estimate the service level you may need and selling the idea of composting across your organization check out the below.
3. Account & Service Location Setup
At this point in the process, the powers that be typically have (or are expected to soon) green light paying for service and whatever in-house/on-site programing that has been proposed.
At this point making sure everyone is 100% clear on:
- where exactly invoices are to be sent (i.e. more broadly, how payments are to be made), who is the primary accounts payable contact, and what's needed in order for payment to be made (eg. a purchase order number etc) ... and
- where exactly on a given property are containers to be placed, who's the best on-site/day-of contact for the driver to reach out to if there are any issues, and are there any access constraints that may be a consideration (eg. is the property accessible via a guard shack etc.)
GoZERO has standardised the collection of this information into two DocuSign forms, the Account & Payment Information Form and the Service Location Information Form. For each new account that's created and for each new service location that's established, filling out these forms ensures we have the information we need in order to make sure service execution and billing go as smoothly as possible.
Use these two forms to share payment account and service location details with GoZERO.
4. Initial Invoice, Payment Confirmation, & Container Delivery
With approved proposal, payment account information, and service location information in hand an initial invoice can be produced for setup and initial container delivery.
Payment for the initial invoice does not need to be received, but GoZERO does ask that confirmation be sent in writing that the initial invoice has been submitted for payment processing before scheduling container delivery.
Once delivery is scheduled, confirmation will be provided so that you can know when to expect your containers, typical 7 -14 days following payment confirmation. Also, once containers are delivered, GoZERO may follow up to make sure they've been received and that you're off to a great start composting.
There's no article for further reading in this step, but depending on whether you need a mental break or are a hard core glutton for punishment, please enjoy the below links.
5. Introductory Pilot & Transition to Regular Services
It typically takes a few weeks for new composting programs to get fully into the swing of things, and it's common for participants to have to get in the habit of putting compostables in composting receptacles. This is why GoZERO offers introductory usage based pilots and routine review of service visit data as standard.
When service usage becomes regular GoZERO will be in touch to let you know services are being transitioned to a fixed rate to match. If any questions come up, don't hesitate to be in touch, and if contamination, under utilization, over utilization, or any other issue ever crop up we'll reachout.
Make sure to create routine for monitoring and communicating about your composting program in-house with participants and stakeholders, and that's it. You're started! Congratulations!
If you have any more questions or are ready to get started, get in touch or leave a comment below.
Thank you for considering composting, and thank you for considering GoZERO to help you keep food waste out of the landfill.
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